Terms & Conditions

Copyright

All Web site materials, including, without limitation, the Company’s logo, design, text, graphics, other files, and the selection and arrangement thereof are registered trademarks of KNOMAD. © 2019 E-Fibres, LLC. All rights reserved.

You may electronically copy and print portions of this Web site for the sole purpose of using materials it contains for informational and non-commercial, personal use only. Any other use of the materials in this Web site — including any commercial use, reproduction for purposes other than described above, modification, distribution, republication, display, or performance — without the prior written permission of the Company is strictly prohibited.

Trademarks

The names KNOMAD and knomad.com, the logo, and the products and services described in this Web site are either trademarks or registered trademarks of the Company and its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the Company. In addition, all page headers, graphics, icons, and scripts are service marks, trademarks, and/or trade dress of the Company, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the Company. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

Risk of Loss

We urge our customers to request Signature Confirmation on all orders, which means that your order will not be delivered unless you sign for it.  Please know that Knomad cannot be held liable for packages delivered to the address, but not received.  When you place an order with Knomad, by submitting payment you acknowledge that your order will be shipped by a third-party carrier, and that when we deliver your order to the carrier, the risk of loss of your merchandise passes to the purchaser alone. As much as we wish we could, unfortunately, we cannot hand deliver your yarn! Please don’t hesitate to contact us with any shipping or fulfillment issues that arise, we will do our best to help.

Wholesalers

Please contact us at sales@knomad.com for more information on our wholesale program.

Website Use Information

Our website utilizes a standard technology called cookies and web server logs to collect information about how our website is used. Information gathered through these means may include date and time of visits, pages viewed, time spent at our website, and websites visited just before and just after our website. This information is collected on an aggregate basis and none of this information is associated with you as an individual.

Security

Your payment and personal information are always safe when you purchase from Knomad. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address so that it cannot be read over the internet.  In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions. You may access and revise your personal information on the website once you log onto the site.

Sharing Information and Privacy

We do not allow other companies to advertise on our website, nor do we share your personal information with other companies. We will retain all ownership rights to the information, and will not share information regarding your browsing data. We may disclose information when legally compelled to do so; in other words, when we, in good faith, believe that the law requires it for the protection of our legal rights. We do not sell information to any other site or third party.

Refund Policy

We accept returns within 30 days of receipt of your order. Please see this link to begin your return.

A refund will be issued once the item is received and processed at our warehouse. Please allow 10 business days to process the refund. Refunds can only be issued to the credit card or PayPal account used to make the order.

Choking / Suffocation Hazard

To avoid the danger of suffocation, keep our plastic bags away from babies, children, and pets.  Do not use our bags in cribs, beds, carriages, or playpens.

Do not allow children to chew on or swallow yarn.

Special Offers

All sales, special offers, and promo code offers on the web site are subject to the following terms and conditions:

Image Sharing Policy

Occasionally we share images from the #knomadyarn tag on Instagram. Though we try to get in touch with the owner of every image shared, sometimes we make mistakes. If you feel an image was shared without your permission or you’d like us to remove an image you own for any reason, please Direct Message us or drop us a line at customercare@knomad.com. Maybe you changed your mind, that’s all good! Our #1 priority is to respect your wishes.