We accept all major credit cards, as well as PayPal.
Yes! Our payment system is secure and all personal information is encrypted.
We are not accepting phone orders at this time. Please contact us for assistance with online ordering: customercare@knomad.com.
Once your order is placed, we immediately begin packing and shipping your order. This makes it difficult to change an order already in progress, so please place your order carefully. You do have the option to return any unneeded items for a refund.
We focus on being kind to the environment in every area possible. In alignment with this tenet, we show all our offerings online and do not offer a printed catalog.
Yes! Your invoice is available in your order confirmation email, as well as online in your account. You must be logged in to view your invoice.
We can help! Please contact us immediately at customerservice@knomad.com if your order is not correct.
We do not offer gift receipts at this time.
Our sample packages deliver a great sampling of our yarns. You can find our sample packs on Our Yarns page.
All orders placed by 2 pm EDT are shipped the same business day. Orders placed after 2 pm EDT, or on a non-business day are shipped the next business day. For same day shipping, please make sure to place your order before 2 pm EDT.
Shipping rates and transit times depend on the shipping method you select at check out. The rate is calculated automatically at check out. For same day dispatch, please make sure to place your order before 2 pm EDT. We currently offer the following shipping methods:
Overnight: Arrives the next day (provided you order before 2pm EDT on a business day)
2-Day Shipping: 2 days transit time
3-Day Shipping: 3 days transit time
Ground (Free shipping on US orders over $150): 4-7 business days transit time
We currently ship to the US and Canada.
Yes, for overnight shipping we offer three different options:
Overnight: Arrives the next day (provided you order before 2pm EDT on a business day).
You can select one of this option when you check out, in the Shipping section. Please note, orders placed after 2 pm EDT ship the following business day. For same day dispatch, please make sure to order before 2 pm EDT.
Yes. Once your order ships, you will receive the tracking number for your order via email. You can copy and paste the number into a search engine to track it, or simply click on the number in your email. You can also access the tracking number on our site by logging into your account.
You will be notified by email shortly after placing your order, as well as when your order ships.
On US orders within the United States totaling over $175 (Hawaii and Alaska orders over $250) and to Canada on orders over $250.
We do accept returns! Please make sure to ship back your yarn within 30 days of receipt, in the same condition it was received.
To begin your return process, click here.
Follow the instructions on the screen to generate a prepaid postage label, you may print out and attach to your return packaging. You can schedule a Fed-Ex pick up when you create your return label, or bring the package to a Fed-Ex drop box or a brick and mortar location. Returning from Canada? Please contact us directly at customercare@knomad.com to complete your return.
Our online return process securely generates a return shipping label that is prepaid and readdressed. All you will need to do is schedule a pick up with FedEx, or bring the return to a FedEx location.
Using our hassle-free return process, the return shipping is on us! All you need to do is click here to start the process and download your prepaid return label.
A refund will be issued about 10 days after we receive your returned items, to the credit card, debit card, or PayPal account originally used to place the order.
You will receive a full refund (excluding any shipping fees you may have paid) as long as you ship your returns back to us within 30 days of receipt.
There are a huge variety of dyeing techniques, each with its own unique look, so we invite you to experiment and get creative! But here are some basic tips to get you started on your color journey. The majority of our yarns are made from protein fibre. Protein fibres include wool, alpaca, silk, cashmere, and mohair. Protein fibers must be treated with acid and heat to ensure the dye adheres. This can be done by presoaking the yarn in a solution of water and white vinegar or citric acid. Typically just a splash of white vinegar or a couple tablespoons per pound of fibre of citric acid is needed. You can also add white vinegar or citric acid to your yarn along with your dye. You can usually find more information on specific quantities of white vinegar or citric acid needed as well as information on dye techniques from your dye source. Heat can be applied in many different ways, but we recommend agitating the yarn as little as possible to maintain the beautiful structure of the yarn as well as preventing tangling.
Our fibres are sourced from our trusted fibre partners around the world. For more information, please contact us at customerservice@knomad.com.
We currently offer our yarns online and at select live events. Please see @knomad_yarn on Instagram for more info on upcoming live events.
Sign up for our newsletter located in our footer and we’ll keep you up to date on all the exciting new products we have in stock!
Please contact us at sales@knomad.com for bulk pricing.
We are not currently offering any US made products. Do you have an idea for a new Knomad product? We are always open to ideas! Get in touch at customercare@knomad.com.
We do not offer any dyed yarns, but the world of hand dyed yarns you can find online and in your local yarn store provides endless options!
Enter your email address into the login field on the site and click “forgot your password?” This will generate an automatic email you should receive in your inbox within minutes. You can click on the link in the email to reset your password.
You can view your past orders in your account. You must be logged in to view your past orders.
To qualify for wholesale pricing, you will need to be a registered business in the US or Canada. For more on wholesale requirements and to submit an application, click here.
We do not work with buying co-ops at this time.
No. Each company or individual wishing to purchase yarn at wholesale prices must have their own wholesale account, it cannot be shared.
Our wholesale pricing varies according to the quantity ordered. Please contact us at customercare@knomad.com for more information on our wholesale program!
Yes! Sign up for our email newsletter and you’ll always be the first to know about new products and promotions. You can locate our newsletter signup in our footer, and you can unsubscribe at any time.
At Knomad, we do all we can to minimally impact the environment. Our fibre processing facilities run in part on solar electricity and waste water is conserved for reuse. We offer organic options in order to support organic textile manufacturing. We are always looking for ways to take care of our environment and we welcome any suggestions you might have!
Share your photos using the hashtag #knomadyarns. You can also submit your photos directly through our website in the “Share Your Story” section on the homepage.